TERMS AND CONDITIONS
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.noreon.ca website (the “Service”) operated by NOREON (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. SECTION 1: DEPOSITS
1.1 To confirm and reserve a booking, a deposit equal to the first hour of service is required. This amount will be applied toward the final invoice. For larger or more complex moves, a higher deposit may be requested at our discretion.
1.2 Online Payments: Clients may also submit deposits through available online payment methods, including e-transfer. For online payments, a deposit equivalent to a minimum two (2) hours of service is required. E-transfers should be sent to moc.liamg%40secivres.noeron
1.3 Deposit Refunds: Deposits are refundable when cancellation or rescheduling requests are received at least five (5) before the scheduled service date. All approved refunds are subject to a $35 administrative processing fee.
1.4 Same-Day Cancellation: If a booking is cancelled on the scheduled moving date, the initial one-hour deposit is non-refundable. In addition, a cancellation charge equal to up to two (2) hours of service may be assessed.
1.5 Cancellation After Dispatch: If the moving crew has already departed for the job site or arrived at the pickup location when the cancellation is made, the client will be responsible for payment of the first three (3) hours of service at the agreed hourly rate, in addition to any applicable travel charges.
SECTION 2: FACTORS IMPACTING SERVICE TIME
2.1 The total duration of moving services may vary based on circumstances beyond the Company's control, including but not limited to the following factors:
The level of client preparedness, including whether all items have been properly packed and are ready for transport prior to the scheduled start time;The distance between the moving vehicle and the loading/unloading areas, the distance from the unit to the designated service elevator, and the number of staircases or flights of stairs that must be navigated;The availability of safe, legal, and reasonably accessible parking at the pickup and delivery locations;Access to service elevators, loading docks, and other building facilities, including any restrictions on their availability, scheduling, or capacity;Traffic conditions, travel distance between locations, road closures, delays related to real estate transactions, or delays in obtaining possession of a property;Weather conditions that may affect the safety or efficiency of moving operations, including rain, snow, ice, extreme temperatures, or other adverse conditions;Boxes or items that are improperly packed, overloaded, or exceed recommended weight limits (including boxes weighing more than 50 lbs / 23 kg).
SECTION 3: BILLING AND PAYMENT
3.1 Billable Time: Billing begins when the moving crew arrives at the pickup location. Time spent positioning the vehicle, unloading moving supplies and equipment, and preparing for the move is considered billable service time. Billing ends once all moving services have been completed at the final destination and all equipment and materials have been returned to the moving vehicle. Following any applicable minimum service requirement, time will be charged in 30-minute increments and rounded up to the next half hour.
3.2 Estimates: Any estimate provided by the Company is based on the information supplied by the client and our professional assessment of the anticipated scope of work. Estimates are offered for planning purposes only and do not constitute a fixed quote or guarantee of the final cost. Actual charges may vary due to factors that affect the duration, complexity, or conditions of the move.
3.3 Final Charges: The final invoice will be calculated based on the actual time, services performed, travel fees, materials used, and any additional charges incurred during the move. Payment in full is due upon completion of services unless otherwise agreed to in writing.
3.4 Taxes and Gratuities: All rates and charges are subject to applicable federal, provincial, and local taxes. Gratuities for the moving crew are not included in the total invoice amount but are welcomed and may be provided directly in cash or added to the final payment.
SECTION 4: PAYMENT
4.1 Payment in full is required immediately upon completion of the moving services. An itemized invoice will be provided to the client by email once payment has been successfully processed.
4.2 The Company accepts payment by cash, debit card, Visa, and MasterCard. Cheques are not accepted. Clients paying by cash are eligible for a 5% discount, reflecting the savings associated with credit and debit card processing fees. Please note that moving crew members do not carry cash and are unable to provide change.
4.3 Final Invoice: The final invoice is based on the actual time, services, and charges incurred during the move and is considered final upon completion of the services. The invoice amount is not subject to negotiation, except in the case of a confirmed billing or calculation error.
SECTION 5: PARKING5.1 Legal parking must be available for our crew. If no designated parking is provided, the crew may use the nearest public or private parking space, including purchasing Green P meter parking if necessary. Any parking fees or tickets incurred will be added to the final bill.